Wasama Shipping Policy

For www.wasama.co.uk (Shopify)

This policy covers orders placed directly through www.wasama.co.uk. If you bought from us via Amazon or Etsy, shipping is governed by that marketplace's own policies and timelines, not this page.

1. Processing Time

Orders are normally processed within 1–2 business days of payment confirmation. You'll receive an email confirming your order and, separately, a dispatch notification with tracking once it ships.

2. Shipping Rates

UK shipping is charged by product size, not a single flat rate — small accessories cost less to post than our larger items, and we pass that saving on.

UK Orders — Small Accessories

Applies to: baggage tags, stick-on card holders, and slim/minimalist card holders.

•        Free shipping on orders over £30.

•        Orders under £30: flat rate of £2.95 (tracked).

UK Orders — Standard

Applies to: card holder wallets, valet trays, passport holders, golf card sets, the crossbody bag, and the laptop sleeve.

•        Free standard shipping on orders over £50.

•        Orders under £50: flat rate of £4.95 (tracked).

An order containing both small-accessory and standard items is charged at the standard rate/threshold for the whole order.

International Orders

•        Shipping cost is calculated at checkout based on destination and weight.

3. Delivery Timelines

•        UK standard delivery: 3–5 business days.

•        UK express delivery (where offered): 1–2 business days, at an additional charge.

•        International delivery: 7–14 business days, depending on destination and customs clearance.

Delivery times are estimates and may be affected by holidays, sale periods, or courier delays outside our control.

4. Tracking and Notifications

All orders include a tracking number. You'll receive email updates at key stages: confirmation, dispatch, and delivery.

5. Customs and Duties

For international orders, you are responsible for any customs duties, import taxes, or handling fees charged by your country's authorities. We are not responsible for delays caused by customs processing.

6. Packaging

Products are shipped in secure, eco-friendly packaging designed to protect leather goods in transit while minimising waste. Gift packaging is available on request.

7. Lost or Damaged Parcels

If your parcel arrives damaged, or hasn't arrived within the expected delivery window, contact us at info@wasama.co.uk within 7 days of the expected delivery date (or of delivery, for damaged items), and we'll investigate with the courier and arrange a replacement or refund as appropriate.

8. Returns

Returns and cancellations are covered separately in our Return & Refund Policy [link], including your legal right to cancel your order.

9. Contact Us

Questions about your delivery? Email info@wasama.co.uk with your order number.