Wasama Return & Refund Policy

For www.wasama.co.uk (Shopify)

This policy covers orders placed directly through www.wasama.co.uk. If you bought from us via Amazon or Etsy, returns are handled through that marketplace's own returns process and policy, not this page.

1. Your Legal Right to Cancel

As a UK consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order for any reason:

•        within 14 days of receiving your goods, by telling us you wish to cancel; and

•        you then have a further 14 days from telling us to send the goods back to us.

If you cancel under this right, we will refund the price you paid for the goods and the standard delivery charge (if any) you paid, within 14 days of receiving the goods back (or evidence you've sent them), using your original payment method. You are responsible for the cost of returning the goods to us, unless they are faulty or not as described.

2. Our Returns Policy

Separately from your legal right above, we also accept returns of unused items in original condition within [14 / 30] days of delivery, for a full refund or exchange.

•        Items must be unused, unworn, and in their original condition and packaging.

•        Personalised or made-to-order items cannot be returned unless faulty (this reflects a legal exemption from the cancellation right for made-to-your-specification goods, not just our own policy).

3. How to Return an Item

Email info@wasama.co.uk with your order number and reason for return. We'll confirm your return is accepted and give you instructions, including the return address.

4. Refunds

•        Refunds are issued to your original payment method within 14 days of us receiving the item back or evidence that you've sent it, whichever is earlier.

•        For a statutory cancellation (Section 1), we refund the goods and your standard delivery charge; you cover the cost of returning the item unless it's faulty or wrongly sent.

•        For a goodwill return outside the cancellation period (Section 2), the original outbound delivery charge is non-refundable, and return postage is your responsibility unless the item is faulty or wrongly sent.

5. Faulty or Damaged Items

If your order arrives damaged, faulty, or not as described, contact us within 7 days of delivery. Under the Consumer Rights Act 2015 you also have a short-term right to reject faulty goods for a full refund within 30 days of delivery, and further rights to a repair, replacement, or partial refund after that. We'll cover return shipping for faulty or incorrect items and arrange a replacement or full refund.

6. Exchanges

Where stock allows, we're happy to exchange an item for a different size or variant. If the item you want isn't available, we'll process a refund instead.

7. Sale Items

Items bought during a sale or clearance event can still be returned under this policy; refunds are issued at the price actually paid.

8. Contact Us

Email info@wasama.co.uk with any questions about a return or refund.